Appointments

Urgent Appointments

To request a same day urgent appointment:

• Please call 01325 520794 on the morning at 8am. 
• For out of hours urgent requests, our phone lines will say that we are closed. A message will provide details of how to contact 111 in the event of an emergency.

Routine Appointments

Routine pre-bookable appointments are available up to 12 weeks in advance.  These are for non-urgent and routine conditions.  

• Please do not call at 8am if your need for an appointment is not urgent.  This is so we can deal with patients with urgent, same day, appointment requests. 
• For routine appointments, we advise that you ring after 11am.  By 11am the urgent demand will have reduced and we can be more responsive to routine requests.
• If you contact us about an issue that does not need an examination e.g. results, discussing medications etc, you can ask for a telephone appointment. Read more on telephone appointments here

Complete an online form to request a routine appointment 

If you have a non-urgent problem or you do not need to be seen face to face please use our online system here. 

You can also use this for admin requests such as a sick notes.  Use this link to submit an online form.  Allow our team 48 hours to review your request. 

Appointments Advice/Information 

Before you make an appointment we would ask you to take a moment to ask yourself if you really need to see a doctor. Many illnesses are short lived and self limiting.  Often they only need commonsense remedies to relieve symptoms. Your local chemist can also provide help and advice.

Children under the age of 16 must have an adult with them.

If you have been receiving dental treatment and you have a problem that is linked to that you must go to a dentist appointment for follow up treatment.  Even if the issue is an infection or pain.  If your dentist does not have any emergency appointments left call 111 who can direct you to a local emergency dentist.

Please remember the following points:

• Try to arrive on time for your appointment.
• Let us know if you are unable to attend your appointment.
• Try not to save up problems for one appointment. If you need a longer appointment for more than one problem please ask when booking.
• Remember to make a separate appointment for each person needing to see the doctor.  One appointment = one person.

Our opening times are here

Need an appointment outside normal surgery hours?

There are appointments available on weekends and evenings for all Darlington patients.

Please read more here

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Out of hours information
• If it’s a life-threatening emergency call 999

Cancelling or changing an appointment

If you cannot make your appointment let us know as soon as you can.  Another patient can then book the appointment time.

If you are cancelling an appointment please telephone us as soon as possible.  At least 30 minutes before your appointment time. This will allow us to offer it to someone else.

You can cancel your appointment online using:

• The online cancel an appointment form
• SystmOnline
• The NHS App 

You can also let us know by responding to your reminder text message.

Read more about cancelling or changing an appointment here

Booking appointments online via SystmOnline

To book an appointment online you will need a username and password. You will need to bring in photo ID as proof of identity.  If you already use SystmOnline for repeat prescriptions, this is not necessary.

Login here once you have an account

Try the NHS App

You can now use the NHS App.  A simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to -

• Book appointments online 
• Check your symptoms and get instant advice
• Order repeat prescriptions,
• View your GP medical record
• Access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

To request a home visit

• Please contact the surgery before 10am. 
• Remember that we can see several patients at the practice in the time it takes for one home visit.  Patients should have their appointments at the surgery if they can.
• Lack of transport is not a reason to request a home visit. 
• If you need a home visit when we are closed on a evening or weekend please call 111. 111 can arrange home visits for you from the out of hours service.