We have available pre-bookable appointments up to 12 weeks in advance for non- urgent and routine conditions, these can be booked throughout the day to avoid long delays when calling the surgery. Can we encourage you to avoid calling at 8am if your need is not urgent (so that patients with urgent, same day, requests can be dealt with promptly). For routine appointments we encourage you to ring after 11am as we can be more responsive once urgent demand has been dealt with.
Can we also encourage patients to use the dedicated Prescription e-mail address nencicb-tv.px.carmel@nhs.net for any medication request or queries.
Before you make an appointment we would ask you to take a moment to ask yourself whether you really need to see a doctor. Many illnesses are short lived and self limiting, and only require commonsense remedies to relieve symptoms. Advice is readily available from your local chemist.
Children under the age of 16 must be accompanied by an adult.
Please be aware if you have been receiving dental treatment and you have a problem that is linked to that whether it be a infection or pain. The GP will not give treatment for this. You must attend a dentist appointment for follow up treatment. If your dentist does not have any emergency appointments left. Please call 111 who can direct you to a Emergency dentist locally.
Please remember the following points:
- Please try to arrive on time for your appointment.
- Please let us know if you are unable to attend.
- Please try not to save up multiple problems for one appointment. If you require a longer appointment please ask when booking.
- Please remember to make a separate appointment for each person needing to see the doctor: one appointment = one person.
Our opening times are here
Need to see a GP outside normal surgery hours?
There are appointments available on weekends and evenings for all Darlington patients.
Please read more here
Telephone Advice
If you feel as though your problem is something that you do not have to be examined for, an example of this would be results, discussing medications etc, you can request a telephone appointment.
Please read more here
Cancelling or changing an appointment
If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time.
Please read more here
Online Consultation Access
carmelmedicalcentre.webgp.com
Booking appointments online via SystmOnline
To book an appointment online you will need a username and password. You will need to bring in photo ID as proof of identity (if you already use SystmOnline for repeat prescriptions, this is unnecessary).
Login here once you have an account
Home Visits
Please try to come to the surgery whenever possible as facilities here are far better for examination and treatment. If you feel that you are too ill to attend the surgery, please telephone before 10.00am to allow the doctors to plan their visits in order of priority. Requests after this time are for emergencies only. The receptionists will ask you for a few details about your symptoms to allow the doctor to assess the urgency of the call. Please remember that on average we can see five patients in the surgery in the time it takes to do one home visit. We are under no obligation to visit you because of “lack of transport”. It is your responsibility to arrange transport to the surgery whenever possible.
Emergency Visits
Should you need a home visit on a evening or weekend when the surgery is closed. Please call 111. Who can arrange home visits for you from the out of hours service.