GP/Healthcare Practitioner consultation? Don't need it? Cancel it!
We know people forget things, cancelling GP/Healthcare Practitioner consultations being one of them. Remember to cancel your consultation if you don't need it.
How to cancel a consultation
If you are unable to keep your consultation, please give us as much notice as possible so that we can offer it to someone else.
If you are cancelling please telephone us as soon as possible, and at least 30 minutes before your consultation time. This will enable us to offer it to someone else.
You can cancel your consultation online using:
You can also let us know by responding to your reminder text message.
Please remember that there may be a shortage of consultations and when you fail to attend you have prevented us from seeing someone else in your place. On average about 150 appointments are missed each month
Cancellations notified less than 30 minutes before the consultation time will be recorded as failure to attend (DNA).
Repeated failure to attend booked consultations is a significant waste of NHS resources.
Did Not Attend Policy
Those who have failed to attend 2 or more appointments within the previous 3 months will receive a warning letter.
Those who have had a warning letter and go on to miss a further appointment will receive another letter stating that they will be required to confirm the consultation will be cancelled.
Those who go on to DNA appointments will be invited in to discuss a contract and develop an appointment plan that would include them needing to call to confirm the appointment otherwise it will be cancelled.
Warning letters last for 12 months.