Comments & Suggestions

We hope that you find the service offered efficient, accessible and relevant to your needs. If you have any comments to make please feel free to make use of the suggestion box which is situated in the reception area. In the event that you feel you wish to make a complaint about the service or treatment you have received, we have an informal in-house complaints procedure.

For minor incidents, speak to the receptionist or doctor as appropriate. The practice manager is also available throughout the day should you wish to raise any matters with them. All such incidents are of course treated as confidential and will only be discussed with the appropriate people. However, if you are not happy with the response you have had or feel you cannot use our procedure; you may contact NHS County Durham:

Advice & Complaints Team
NHS County Durham & Darlington
John Snow House
Durham Science Park
Co Durham DH1 3YG
Tel: 0800 195 7998


Independent Complaints Advocacy Service (ICAS)
Evans Incubation Centre
Durham Way South
Newton Aycliffe DL5 6XP
Tel: 0808 802 3000

Regarding any complaints please refer to this leaflet NHS Complaints and Guidance Procedure (PDF, 93KB)


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