MAY BANK HOLIDAY 2020:
We are working with the other practices in our Primary Care Network to provide a town centre General Practice Service on Bank Holiday Friday 8th May.
If you have a new or urgent problem on this day please call 01325 735000, you will speak to a care navigator who will arrange you a telephone appointment with the appropriate Clinician or signpost you to a more appropriate service.
If your problem is not urgent, please use our service on a normal working day or complete an e-consultation via the practice website. Please continue to request your prescriptions online, via the NHS app or by dropping a paper request into the surgery as usual.
DUE TO GOVERNMENT GUIDANCE ON THE CORONAVIRUS PANDEMIC PLEASE SEE BELOW FOR IMPORTANT CHANGES.
PLEASE WHERE POSSIBLE USE E-CONSULT AS YOUR FIRST POINT OF CONTACT. THIS CAN BE FOUND ON THE FRONT PAGE OF OUR WEBSITE. WE WILL RESPOND WITHIN ONE WORKING DAY. www.carmelmedicalcentre.co.uk
WE ARE NOW TRIAGING ALL GP AND NURSE APPOINTMENT REQUESTS BY TELEPHONE. PLEASE CALL RECEPTION AS USUAL THE Clinician WILL THEN DECIDE HOW TO PROCEED.
WE ENVISAGE BEING ABLE TO RESOLVE MANY PROBLEMS IN THIS MANNER, HOWEVER, PLEASE BE ASSURED THAT IF THE GP NEEDS TO SEE YOU FACE TO FACE, THEY WILL ADVISE YOU OF THIS ON THE CALL AND BOOK YOU IN APPROPRIATELY.
THIS IS TO KEEP OUR PATIENTS AND TEAM MEMBERS SAFE. THANK YOU FOR UNDERSTANDING.
We are an NHS doctor partnership working from purpose-built premises opened in July 1989. The surgery offers suitable access for all disabled patients and a play area for children. We have a full complement of ancillary staff comprising: practice manager, receptionists, practice nurses, health care assistants, health visitors, secretary and computer staff. We provide a full range of general medical services, including maternity care, cervical smears, contraception, minor surgery, childhood and adult immunisations, healthy heart, asthma, diabetes, osteoporosis and menopause.
Professor Ahmet Fuat
Dr Elaine Moore
Dr Anna Mullenheim
Dr Gemma Geddes
Dr Anna Inkster
Monday - Friday 8.00am - 6.00pm
The surgery offers extended hours for patients who require them due to work commitments etc. Please ask for further details at reception.
The surgery is closed on Tuesday lunchtimes from 12.30 - 1.30pm, for staff training. In case of an emergency please ring 111.
Please allow 2 working days
URGENT PRESCRIPTIONS These will not be ready until 5:00PM
For out of hours care please contact 111.
From the 1st September 2019 your pharmacy will not be able to order your repeat prescription, but you can still collect it from your chosen pharmacy.
You will have 3 options of ordering your repeat prescription:
- In person
- Send request via post
SystmOne is the clinical system that we use at the surgery which enables you to order prescriptions in a much easier way. Each patient will be given a username and password to access this system. Please contact the Surgery for more information.
Before you can use this service you will need to contact reception for log in details
Please use the following link to get to the login page:
Notes for SystmOnline Users
Type your username and password exactly as detailed on the printed page given to you by the surgery. If you need to get your password reset contact the surgery, allow at least an hour for it to take effect.
Remember to change your password as soon as you log into the system, as the original one will expire two weeks after the date of issue.
If you are unable to order your prescription, it may be that your medication needs to be reviewed by your doctor. Please contact the surgery if this happens.
Online Access to your Medical Records.
From the 1st April 2015 you will be able to access and print summary information from your medical record. This is currently limited to medications, allergies and adverse reactions.
If you would like this access you need to complete the registration form (SystmOnline Registration Form), and take this to the surgery along with your ID. Once checked by a member of staff the registration form will be scanned onto your records and access will be given.
Once a child reaches the age of 13, any parental access will automatically be stopped.