Frequently Asked Questions.
Coronavirus Support Hub
Darlington Borough Council Changes
DUE TO GOVERNMENT GUIDANCE ON THE CORONAVIRUS PANDEMIC PLEASE SEE BELOW FOR IMPORTANT CHANGES.
PLEASE WHERE POSSIBLE USE E-CONSULT AS YOUR FIRST POINT OF CONTACT. THIS CAN BE FOUND ON THE FRONT PAGE OF OUR WEBSITE. WE WILL RESPOND WITHIN ONE WORKING DAY. www.carmelmedicalcentre.co.uk
WE ARE NOW TRIAGING ALL GP AND NURSE APPOINTMENT REQUESTS BY TELEPHONE. PLEASE CALL RECEPTION AS USUAL THE Clinician WILL THEN DECIDE HOW TO PROCEED.
WE ENVISAGE BEING ABLE TO RESOLVE MANY PROBLEMS IN THIS MANNER, HOWEVER, PLEASE BE ASSURED THAT IF THE GP NEEDS TO SEE YOU FACE TO FACE, THEY WILL ADVISE YOU OF THIS ON THE CALL AND BOOK YOU IN APPROPRIATELY.
THIS IS TO KEEP OUR PATIENTS AND TEAM MEMBERS SAFE. THANK YOU FOR UNDERSTANDING.
•As per government guidance we will be moving to a telephone triage service from Monday (16th).
•You may find it more convenient to submit an E-consult via our website www.carmelmedicalcentre.co.uk
•You will receive a response from a Clinician within 48 hours.
•If your problem is more urgent please contact the surgery and a telephone triage appointment will be arranged. If the Clinician feels you need to be seen, please be reassured that a face to face appointment will be made.
•If you have a NEW persistent cough or a high temperature above 37.8C and are worried you may have coronavirus you need to follow these guidelines
–If you live alone you should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice.
–If you live with others then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days
–After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine
–If they have serious symptoms that they cannot manage or have no signs of improvement after 7 days they should use NHS111
•Sorry for any inconvenience and thank you for understanding.