If you feel as though your problem is something that you do NOT have to be examined for, this could be results, discussing medications etc, you can ask for a telephone consultation.
This follows the same procedure as a face to face consultation. For same day URGENT telephone consultations you must ring on a morning at 8am. When arranging the consultation you must state that it is for a telephone consultation. You will need to have a contact number ready for the receptionist to give to the clinician. The receptionist will give you a rough time of when the Clinician will call, but if the Clinician is running late in clinic they may be late calling you.
Should you need a routine telephone consultation you can ring at any time of the day. You will be offered the next routine consultation with a GP/Nurse Practitioner which you can then decide if you would like to attend face to face with the Clinician or make it into a telephone consultation.
Remember you can also ring and leave a message for the GP/Nurse Practitioner, which the receptionist can pass on. When the Clinician has responded the receptionist will call you to let you know what they have advised. The Clinician will respond as soon as they are available which in some cases this could take a couple of hours depending on urgent appointments/home visits etc.
Once the Clinician has responded our reception team will do their best to call you as soon as they can to pass on this information. To help us please make sure you check your contact details are correct.